Multi-Telco Support

Existing customers

Log into Multi-Telco live to open a support ticket
Email: [email protected]

Sales enquiries

Email: [email protected]

Other enquiries

Email: [email protected]

SIP softphones

We recommend customers use the Multi-Telco Applications to connect to our service if they do not already have a SIP (VOIP) enabled phone, device or PBX.

Customers are also free to use another SIP softphone application such as X-Lite. Click here for instructions on how to setup X-Lite

PBX Systems

Customers can also connect to Multi-Telco using their own IP-PBX which is SIP capable and compatible. Asterisk (and it's variants such as FreePBX, Trixbox and others) is the most popular PBX in the market and instructions can be found here on how to connect Asterisk based systems to our service.

Technical settings

Customers with their own SIP enabled phone, gateway or PBX are free to use this to connect to Multi-Telco's service. The device must be SIP v2 compatible. Refer to the settings below for a guide to how you should configure your device to connect to the Multi-Telco service.

Username/Login:	Your Multi-Telco Phone Number inc. country code (e.g. 61234567890)
Password:	Your Multi-Telco Password (assigned at signup)
Host/Proxy:	phone.multitelco.com.au
Outbound Proxy:	phone.multitelco.com.au
DTMF Mode:	rfc2833 (or AVT/out of band)
Default voice codecs:	G.711 alaw, G.711 ulaw, G.722, G.729a
Default video codecs:	H.264, H.263
SIP Transport:	UDP, TCP or TLS (TLS preferred)
SIP port:	5060 or 50600 (udp, tcp) or 5061 (tls)

Feature/Star Codes

Many features can be controlled using 'star codes' on your handset. Click here for a full list of available star feature codes.

Faxmail Service

Customers can add a fax number to their account, allowing them to send and receive fax messages by email instead of using a physical fax machine. Click here for a guide on how to use our Faxmail service.