X-Lite Installation and Setup

X-Lite is a FREE softphone which works well with the Multi-Telco service. You can also upgrade to the Counterpath Bria client for a more feature rich client.

Here is how to install the X-Lite client to work with Multi-Telco:

• Download the X-Lite client for your operating system at http://www.counterpath.com/x-lite-download/
• Follow the installation instructions and then setup your microphone/speaker device on Startup
• Click on the Accounts tab
• Enter the following details
• Account name: Multi-Telco Account
• User ID: your-phone-number (e.g. 61280111801)
• Domain: phone.multitelco.com.au
• Password: your-password (i.e. your password entered when you signed up)
• Display name: your-phone-number (or your actual name if you prefer)
• Authorization name: your-phone-number (e.g. 61280111801)
• Click OK and then you should see your account created and a green light should appear in the Status column if the phone has registered successfully
• Close the accounts window and X-Lite should be ready to start making and receiving calls

Having problems getting connected?

If you are having problems getting connected using X-Lite then the issue may be one of the following:

• Your account is not activated or your password is incorrect. To check this login to the NOW interfacewith the phone number and password you entered into X-Lite. If you can login to NOW then your details must be correct and your account is working
• You may have a router or firewall device which is blocking or interfering with the SIP (VoIP traffic) used to connect to our service. One possible work-around is to go back into the Accounts section and in the Domain Proxy settings at the bottom of the page click on Proxy and then enter 'multitelco.com/support' as the Proxy address and then click OK.

If you are having problems please log a support ticket at http://multitelco.com/support/ for assistance.